Terms of Service

1. Agreement and eligibility

These Terms govern your access to and use of services provided by Nerova LLC (“Nerova,” “we,” “us,” or “our”). By creating an account, purchasing a service, or using the service, you agree to these Terms and acknowledge our Privacy Policy. You must be at least 18 and legally able to enter this agreement. If you use Nerova for an organization, you represent that you have authority to bind it.

2. The service and AI limitations

Nerova provides AI-powered agents, automation, communications, research, and related services. AI output and automated actions can be incomplete, inaccurate, delayed, or unsuitable, and no particular result is guaranteed. You are responsible for reviewing outputs, configuring appropriate permissions and approvals, and supervising consequential actions. The service is not a substitute for legal, medical, financial, tax, accounting, or other professional advice, and must not be used as the sole basis for high-impact decisions about a person or as an emergency service.

3. Accounts and customer responsibilities

You are responsible for your account, authorized users, credentials, instructions, connected services, and all activity performed through your agents. You must have all rights, permissions, notices, and consents required for the information you provide and the actions you direct. You must comply with applicable law and third-party terms, including rules governing privacy, intellectual property, advertising, automated communications, call recording, and consumer protection.

When you direct communications, you are responsible for recipient consent, required identification and disclosures, opt-outs, calling and quiet-hour restrictions, recording consent, and suppression requests. You may not use the service for unlawful, deceptive, abusive, harmful, infringing, or unauthorized activity; to distribute malware or unsolicited bulk messages; to impersonate others; to bypass security or access controls; or to reverse engineer or interfere with the service. You may not submit regulated or highly sensitive information unless Nerova has expressly approved the use case in writing and any required agreement is in place. We may refuse, limit, suspend, or terminate use that creates legal, security, operational, or reputational risk.

Subject to these Terms and payment of applicable fees, Nerova grants you a limited, nonexclusive, nontransferable, revocable right to access and use the service for your authorized internal purposes during the applicable service period. You must comply with applicable export-control and sanctions laws.

4. Customer content and ownership

You retain your rights in content you provide. You grant Nerova a limited license to host, process, transmit, display, and otherwise use that content as needed to provide, secure, support, and improve the service and to follow your instructions. As between you and Nerova, and to the extent permitted by law, you own output generated specifically for you. Output may not be unique or legally protectable, and this provision does not grant rights in third-party material.

Nerova and its licensors retain all rights in the service, software, designs, models, systems, documentation, and improvements. Feedback may be used without restriction or obligation.

If you publish, send, or otherwise make content available through the service, you direct that distribution and remain responsible for the content and intended audience. Copyright or other rights complaints may be sent to support@nerova.ai.

5. Connected services

The service may interact with services operated by others. When you connect or direct an agent to use another service, you authorize the resulting exchange of information. Third-party services are governed by their own terms and practices, and Nerova is not responsible for their availability, acts, or omissions.

Previews, trials, beta features, and free services may be changed or withdrawn at any time and may receive limited support. Unless expressly stated otherwise, they are provided without service-level commitments.

6. Fees, subscriptions, and credits

Prices, included usage, billing frequency, and any special terms are shown at checkout or in an applicable order. Recurring plans automatically renew and are charged in advance until canceled. You authorize Nerova and its payment provider to charge applicable fees and taxes using your selected payment method.

• You may cancel using the same online account and billing controls made available for purchase and management. The cancellation flow will state whether access ends immediately or at the end of the paid period.
• Except where required by law or expressly stated in an order, payments and usage purchases are non-refundable and unused service is not prorated.
• Credits are service-usage units, not money or stored value. They are nontransferable, have no cash value, and expire or reset as described in the applicable plan.
• We may suspend service for overdue amounts or a failed payment.

7. Service changes and termination

We may modify the service and may discontinue features where reasonably necessary. You may stop using the service at any time. We may suspend or terminate access for a material breach, unlawful or risky use, nonpayment, or where necessary to protect Nerova, users, or others. Following termination, data is handled under our Privacy Policy and any applicable order. Provisions that by their nature should survive termination will survive.

8. Confidentiality and security

Each party will use reasonable care to protect the other party’s confidential information and use it only for this agreement, except where disclosure is authorized or legally required. Nerova uses reasonable administrative, technical, and organizational safeguards, but no system is completely secure or uninterrupted.

9. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” NEROVA DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEROVA AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION. THEIR TOTAL LIABILITY ARISING FROM OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID NEROVA FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY WHERE PROHIBITED BY LAW.

11. Indemnification

If you use the service for a business or organization, you will defend and indemnify Nerova and its affiliates, officers, employees, and contractors against third-party claims, losses, and reasonable expenses arising from your content, instructions, use of the service, violation of these Terms, or violation of law or another person’s rights. Nerova will provide reasonable notice and may control the defense and settlement, provided it will not agree to a settlement that admits your liability or imposes nonmonetary obligations on you without your consent.

12. Disputes and governing law

Before filing a claim, each party will provide written notice describing the dispute and allow 30 days for a good-faith attempt to resolve it, unless immediate relief is reasonably necessary. Florida law governs these Terms, without regard to conflict-of-law rules. Except where applicable law requires otherwise, claims must be brought in the state or federal courts located in Florida, and each party consents to those courts. To the extent permitted by law, each party waives trial by jury and agrees to bring claims only in an individual capacity, not as part of a class or representative action.

14. General terms

These Terms and any applicable order or signed agreement form the entire agreement regarding the service. An order or written agreement signed by Nerova controls where it expressly conflicts. If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest will remain effective. Neither party is liable for delay caused by events beyond its reasonable control. You may not assign these Terms without our consent; Nerova may assign them in connection with a reorganization, financing, or transfer of the service. A failure to enforce a provision is not a waiver. Headings are for convenience only, and electronic communications and signatures satisfy writing requirements where permitted by law.

15. Changes and contact

We may update these Terms. We will post the revised version and, when required, provide additional notice. Changes apply prospectively from their stated effective date. Questions may be sent to support@nerova.ai.